FAQ and Support for Gravity Forms PGP Encryption plugin

Plugin F.A.Q. and Support

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What does the plugin actually do?

Gravity Forms PGP Encryption plugin allows you to receive encrypted emails from your visitors, without the need for them to use any specific software.

What are the requirements?

To run the plugin, you need a website with WordPress and Gravity Forms.

No. You need to purchase the plugin, and you need to have Gravity Forms as a requirement. However, you can use the free version of the plugin. The free version has its own static form, you can use it without Gravity Forms.

I need a PGP keypair

To obtain a new keypair, you can use our online keygenerator at https://wp2pgpmail.com/pgp-key-generator/

Fill the fields Name, E-mail Address and Password, then click on Generate PGP Keys. You will get a public and a private key. Save them as text files on your computer.

How do I set up the plugin?

The installation instructions are available here.

Does my website need a SSL certificate?

We highly recommend that you use SSL on your domain, but it is not required. If you use SSL, data will not be transfered in clear between your visitor’s computer and your server, so all the process will be safe.

You can purchase SSL certificates with our partner.

How do I decrypt messages?

To decrypt messages, you can use our online PGP tool or any other PGP software. A list is available on the About PGP page.

Can I have multiple recipients?

Absolutely, it’s possible to send notification to different e-mails. To do that, you have first to enter all the PGP public keys. Then you have to create separated notification for each address, like this:

I can't decrypt messages

If you have a problem to decrypt message, feel free to send us a screenshot of the error message you get, and copy/paste your public PGP key on http://support.wp2pgpmail.com/

I don't receive any email

Install and configure this plugin: https://wordpress.org/plugins/wp-mail-smtp/
It would help you to properly configure your mail settings, and you will be able to send a test mail to yourself.

How do I revoke the public key?

We do not save any data about PGP keys generated on the website. You have nothing special to do.

I have forgotten my password

We have no way to recover your password. We do not save any data about PGP keys and their password.

We suggest you to create a new keypair at https://wp2pgpmail.com/pgp-key-generator/

Emails are coming through as HTML

You can disable the HTML style for specific forms from the Settings:

Does the plugin support PGP/MIME?

No. The plugin doesn’t support PGP/MIME yet. All the messages are sent in plain text.

Can I encrypt images or files?

No. Encrypting files from the form is not yet possible.

How often is the plugin updated?

We are checking the code of the plugin when there are security alerts about WordPress, to know if we are concerned or not, and if we need to do an update.

Usually, we are doing two or three updates a year, depending on security and feature issues. The updates are done automatically when the license key has been entered in the settings of the plugin. The updates appear on the Plugins page like any other plugin.

The updates are included during the first year. After the first year, a small fee will be ask to you to continue. However, the plugin will still continue to work even if you don’t renew the license.

How to disable entries?

You can disable the entries for specific forms from the Settings:

I have lost the download link

If you have lost your download link, open a new ticket at http://support.wp2pgpmail.com/

Is it HIPAA compliant?

With our plugin, you will be able to add a secure contact form on your website. Patients will fill the form, then the results will be encrypted with your public PGP key and sent you by e-mail. So you will get in your mailbox an encrypted e-mail. You will need your private PGP key and your password to read it.

Be aware that the encryption is done on your server, so it’s highly recommanded to have SSL on your WordPress. With SSL, data is encrypted between your patient’s computer and your server. So the whole process is protected.

Is the plugin secure?

All code is implememented in readable PHP
You can check the source code
No binaries are loaded from a server or used embedded
No hidden transfer of plain text
The message is encrypted on your own server

I need help!!

If you need help and you don’t find any answer on this page, please open a new support ticket by filling the form below.

Support Ticket System

To open a new ticket, or for any question, please fill the form below.

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

Support Tickets Answered

The average response time is less than 48 hours during business days.

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Our customers are present in a lot of countries. You can send us a pic on twitter, we love traveling 🙂

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We prefer chocolate.

Change Log

v1.18 – 2017-06-15 – Fixing issue with the last release of WordPress 4.8
v1.17 – 2017-03-30 – Fixing issue with the last release of Gravity Forms 2.2
v1.16 – 2017-02-27 – Updating the plugin automatic update library
v1.15 – 2017-02-14 – Enabling SSL upgrade of the plugin & Improving license information displaying
v1.14 – 2017-01-18 – Minor fix for compatibility with WordPress 4.7 & Minor fix for compatibility with PHP 7
v1.13 – 2016-09-05 – Adding support to PGP keys with only the e-mail address (and no username) cf. Protonmail
v1.12 – 2016-07-27 – Fixing links to files in the notification e-mail
v1.11 – 2016-07-27 – Adding the ability to choose the type of encryption
v1.09 – 2015-12-04 – Displaying PGP Public Key ID